Right of return

Right of withdrawal: According to EU regulations, customers have the right to withdraw from their purchase within 14 days without giving any reason. To exercise this right, the customer must notify the seller in writing (e.g., by letter or email) within the 14-day period. Refusing delivery or returning an item without a declaration is not sufficient.

The customer is responsible for return shipping costs . Please ensure that items are securely packaged and returned using a trackable shipping method. Please retain proof of postage, as we cannot be held responsible for packages lost in transit.

Refund Amount: The customer is entitled to a full refund of the amount paid, including the original shipping costs, unless the customer chose a more expensive shipping method. If not all items of an order are returned, the seller will refund the customer a pro rata amount of the original shipping costs.

Return Procedure: The customer must return the order within 14 days of informing the seller of their decision to cancel. It is the customer's responsibility to verify the correct return address, check that the seller provides a return label, and package the items securely. We recommend taking photos of the items before returning them for documentation purposes.